Support
We're here to help
Visiting this page opens your email client so you can reach us directly at [email protected]. Share a few details about your request and we'll follow up quickly.
If your mail app didn't open automatically, tap "Email Support" above.
Usual response time
Under 1 business day
We reply faster to urgent access or billing issues.
Support hours
Mon–Sat, 9:00–19:00
GMT+5. We monitor high-priority issues outside hours when possible.
What to include
Adding these details helps us resolve your request on the first reply:
- Account email used in the app
- Your device and OS version (iOS or Android)
- Readlang Mobile app version (Settings → About)
- Short description, steps to reproduce, or screenshots
- For billing: store (App Store / Google Play) and transaction date
How we support you
- Account & access: sign-in issues, email changes, restoring purchases.
- Billing: refunds or receipt lookups via App Store or Google Play.
- Product help: using the translator overlay, EPUB reader, or flashcards.
- Bug reports: crashes, translations not loading, sync problems.
- Data & privacy: export or delete your data anytime through support.
Quick answers
Can't log in
Try signing in with the same method you used originally (Google or email). If OTP codes don't arrive, check spam and tell us the email address you used.
Subscription questions
Purchases are managed by Apple or Google. You can cancel or change plans in your store settings; send us your receipt if you need help or a refund review.
Data requests
You can request an export or deletion of your saved words and activity. Email us from your account address so we can verify ownership.
Feature ideas
We love hearing from learners. Share how you read and practice languages today; it helps us prioritize improvements.
Need help right now?
Tell us what you were doing when the issue happened and we'll troubleshoot with you.
Email [email protected]